FAQs

- What types of silver do you use for your jewellery?
We predominantly use 925 sterling silver, ensuring the highest quality and durability.

- Where are your jewels produced?
All our creations are produced by laboratories located in the city of Florence, which also work for the well-known brands present in the Florentine area and known throughout the world.

- How can I clean and care for my silver jewelry?
We recommend using a cloth to clean silver jewelery and storing jewelery in special anti-tarnish cases when not in use.

- Do you offer the possibility of personalizing silver jewellery?
We do not currently offer customization services, but we are exploring options for the future.

- Is your silver jewelry hypoallergenic?
Yes, our silver jewelery is generally hypoallergenic and suitable for people with sensitive skin.

- What is your return and refund policy?
We accept returns within 14 days of delivery and offer full refunds or replacements for defective or damaged items.

- How can I determine my ring size?
We provide a ring size guide on our site. You can follow it to find your correct size.

- Do you have personalized silver jewelry for special occasions?
Some of our products are suitable for special occasions. Check the section dedicated to special collections on our website.

- What payment methods do you accept?
We accept payments by credit card, bank transfer and PayPal.

- Do you offer international shipping?
Yes, we ship internationally. Delivery rates and times vary according to destination.

- How can I track my order?
Once shipped, you will receive a confirmation email with a tracking link for your order.

- Are your jewels accompanied by certificates of authenticity?
Yes, all our silver jewelery is accompanied by certificates of authenticity which confirm its quality and origin.

- What should I do if I receive a damaged item?
Please contact us within 7 days of receiving your order, providing details and photos of the damaged item. We will resolve the situation promptly.